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Shipping

Where do you ship to?

I'm pleased to inform you that we currently ship to the USA, Europe, Germany, and Canada.

However, we are continuously expanding our operations and exploring opportunities to serve customers in more regions. We understand the importance of catering to a global customer base, and we are actively working on adding additional shipping destinations in the near future.

We value our customers' feedback and take their requests seriously. If you have a specific location in mind that you would like us to consider for future shipping, please feel free to reach out to our customer support team. We appreciate your patience and understanding as we strive to enhance our shipping capabilities and provide a seamless shopping experience to customers worldwide.

How long does shipping take?

We understand the importance of timely shipping and delivery. Our shipping process typically involves a 5-7 business day processing time before the product is shipped out. This processing time allows us to carefully prepare and package your order to ensure its safe arrival.

Once your order has been processed, it will be shipped out using our trusted shipping partners. The actual shipping time may vary depending on the destination and the shipping method chosen at checkout. Generally, within the USA you can expect your package to be delivered within 2-10 business days depending on your location and Canada, you can expect your package to arrive within 10-15 business days after it has been shipped.

It's important to note that these timeframes are estimates and can be subject to unforeseen circumstances such as weather conditions or customs delays. However, we strive to provide accurate shipping estimates and work diligently to minimize any potential delays.

We understand that prompt delivery is crucial, and we continuously monitor our shipping processes to ensure efficiency and customer satisfaction. Rest assured, we are committed to providing a seamless shipping experience and will keep you informed about the progress of your order every step of the way

How do I track my order?

You will receive a confirmation email once your order has been placed. Also tracking information once your order ships out. Please contact us at hello@thrivingstationery.com if you have not received this information.

Returns/ Refund

How do I return an item?

We understand that sometimes customers may encounter issues with their orders and may need to initiate a return or request a refund. While we strive to provide the best possible shopping experience, we currently do not accept returns for our products.

However, we value our customers' satisfaction and want to ensure that any problems are addressed promptly. If you have encountered an issue with your order and would like to request a refund, we kindly ask you to email your request to hello@thrivingstationery.com. Our dedicated customer support team will review your request and work with you to find a suitable resolution.

Please provide as much detail as possible in your email, including your order number, a description of the issue, and any supporting evidence such as photos if applicable. This will help us assess the situation accurately and provide you with the best possible assistance.

Rest assured, we take customer concerns seriously and will do our utmost to resolve any issues promptly and to your satisfaction. We appreciate your understanding regarding our return policy and thank you for choosing our small business.

How long does it take to process my refund?

Once your refund request has been received by our customer support team and all the required information has been provided, we strive to process refunds within 5-7 business days.

During this time, our team will carefully review your request and verify the details provided. It is important to ensure that all necessary information, such as your order number and a clear description of the issue, is included in your refund request. This will help expedite the processing time and ensure a smooth refund process.

Please note that the actual time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. Typically, it can take an additional 2-5 business days for the refund to appear in your account after it has been processed by our team.

We understand the importance of a prompt refund and will make every effort to process it as quickly as possible. If you have any further questions or concerns regarding your refund, please don't hesitate to reach out to our customer support team. We appreciate your patience and understanding throughout this process.

Can I make exchanges?

We understand that customers may sometimes wish to make an exchange for various reasons. However, currently, we only offer exchanges in the event that the product is damaged upon arrival of delivery.

If you receive a damaged product, we apologize for any inconvenience caused and want to ensure that you receive a replacement in a timely manner. In such cases, we kindly ask you to contact our customer support team at hello@thrivingstationery.com within a reasonable timeframe from the date of delivery. Please provide your order number, a description of the damage, and any supporting evidence such as photos.

Our customer support team will review your request and work with you to arrange for a replacement to be sent out as quickly as possible. We may require the damaged product to be returned, depending on the specific circumstances and our return policy.

Please note that exchanges for reasons other than product damage are not currently available. We encourage you to carefully review product details, sizing charts, and other relevant information before making a purchase to ensure that you select the right item for your needs.

We appreciate your understanding regarding our exchange policy and thank you for choosing our e-commerce platform for your shopping needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Terms of Service

Terms

Welcome to Thriving Stationery! These Terms of Service outline the rules and regulations for using our website and purchasing our paper goods. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.

  1. Use of Our Website: a. You must be at least 18 years old or have the consent of a parent or guardian to use our website and make purchases. b. You are responsible for maintaining the confidentiality of your account information, including your username and password. Any activities that occur under your account are your responsibility. c. You agree not to use our website for any illegal or unauthorized purposes and to comply with all applicable laws and regulations.
  2. Product Information and Pricing: a. We strive to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any information on our website. b. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability. c. We make every effort to display colors and designs accurately, but we cannot guarantee that your computer monitor's display will accurately represent the actual product.
  3. Ordering and Payment: a. By placing an order on our website, you are making an offer to purchase our products. All orders are subject to acceptance and availability. b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. c. Payment for orders must be made through the available payment methods on our website. You agree to provide accurate and complete payment information and authorize us to charge the total order amount to your chosen payment method.
  4. Shipping and Delivery: a. We will make every effort to ship your order in a timely manner. However, we do not guarantee specific delivery dates or times. b. Shipping costs and estimated delivery times will be provided during the checkout process. Additional customs duties, taxes, or fees may apply for international orders, and you are responsible for any such charges. c. Risk of loss and title for products pass to you upon our delivery to the shipping carrier. We are not responsible for any lost, stolen, or damaged packages during transit.
  5. Returns and Refunds: a. We accept returns and provide refunds only for damaged or defective products. Please refer to our Return Policy for detailed instructions on how to initiate a return. b. We do not accept returns for any other reasons, such as change of mind or dissatisfaction with the product. We encourage you to carefully review product details before making a purchase.
  6. Intellectual Property: a. All content on our website, including text, images, logos, and designs, is the property of Thriving Stationery and protected by copyright and other intellectual property laws. b. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.
  7. Limitation of Liability: a. To the fullest extent permitted by law, Thriving Stationery and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products. b. In no event shall our total liability exceed the amount paid by you for the specific product giving rise to the claim.
  8. Governing Law and Jurisdiction: a. These Terms of Service shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law provisions. b. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in United States.
  9. Changes to Terms of Service: a. We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. b. It is your responsibility to review these terms periodically for any updates or changes.

If you have any questions or concerns regarding these Terms of Service, please contact us. Thank you for choosing Thriving Stationery, and we hope you enjoy our paper goods!