Shipping Policy
At Thriving Stationery, every order is handmade with care from our Pennsylvania studio. We want your stationery to arrive quickly, safely, and beautifully packaged — because happy mail should feel special.
Processing Time
All products are made-to-order. Please allow 3–5 business days for standard items and 5–7 business days for custom designs to be created and packaged before shipping.
Shipping Timeframes
Once shipped, delivery usually takes:
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3–5 business days within the U.S.
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(International shipping coming soon!)
You’ll receive an email with your tracking number as soon as your order ships. If you haven’t received tracking details after 7 business days, feel free to reach out to hello@thrivingstationery.com.
Shipping Carriers
We primarily ship via USPS or UPS, depending on the order size and location. All packages include tracking.
Lost or Stolen Packages
Once a package leaves our studio, it’s in the hands of the carrier. If your order is marked delivered but hasn’t arrived, please contact your local post office first. If it still can’t be located after 2 business days, email us — we’ll do everything we can to help you resolve it.
Local Pickup / Delivery
At this time, we do not offer local pickup or delivery, but we occasionally host local pop-up events where you can shop in person — follow us on Instagram @ThrivingStationery for updates!
Orders & Customization
Q: Can I personalize my order?
Absolutely! Many of our notepads can be customized with your name, title, or favorite quote. Customization options are listed on each product page. If you have a special request, just reach out — we love bringing your ideas to life!
Q: How long do custom orders take to make?
Custom items typically take 3–5 business days to design, print, and package before shipping. Each item is handmade in-house, so we take care to ensure every detail is perfect.
Q: Can I order in bulk for events or businesses?
Yes! We offer wholesale and bulk discounts for businesses, events, and gift boxes. Email us at hello@thrivingstationery.com to get a custom quote and digital catalog.
Shipping & Processing
Q: How long does shipping take?
Once shipped, orders usually arrive within 3–5 business days (U.S. orders). You’ll receive tracking info once your package is on the way.
Q: Do you offer international shipping?
Not yet — but we’re working on it! For now, shipping is available throughout the U.S.
Q: My package says delivered, but I didn’t receive it. What should I do?
First, double-check your address and contact your local post office — sometimes packages are marked delivered a day early. If it still doesn’t show up after 2 days, email us at hello@thrivingstationery.com and we’ll help you track it down.
Returns & Exchanges
Q: Do you accept returns?
Because our items are made-to-order, we don’t accept returns. However, if your order arrives damaged or if an incorrect item is received, we’ll gladly replace or fix it right away — just contact us within 7 days of delivery.
Q: Can I cancel or change my order?
If your order hasn’t entered production yet, we can make changes. Please email us within 24 hours of placing your order to request a change or cancellation.
Q: What is your shipping policy?
Please refer to our full shipping policy here.