Privacy Policy
Effective Date: October 8, 2025
Last Updated: October 8, 2025
Welcome to Thriving Stationery (“we,” “us,” “our,” or “ThrivingStationery.com”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our website, https://www.thrivingstationery.com (the “Site”).
By using our Site, you agree to this Privacy Policy. If you have questions, contact us anytime at hello@thrivingstationery.com.
1. Information We Collect
We collect information from you in several ways to help fulfill your orders, improve your shopping experience, and communicate with you effectively.
Information you provide directly:
- Name, billing and shipping address
- Email address and phone number
- Payment information (processed securely through third-party payment providers)
- Account details (if you create one)
- Messages or feedback you send us
Information collected automatically:
- Device and browser information (IP address, type, version, operating system)
- Pages viewed, time spent, and site navigation patterns
- Cookies and similar technologies for analytics, personalization, and advertising
Information from third parties:
- Analytics providers (like Google Analytics)
- Payment processors (like Shopify Payments, PayPal, or Stripe)
- Marketing and email platforms (like Klaviyo or Omnisend)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders (including payments, shipping, and returns)
- Communicate with you about your orders, questions, or support requests
- Send marketing updates and special offers (only if you’ve opted in)
- Improve our products, website, and customer experience
- Prevent fraud, ensure security, and comply with legal requirements
We do not sell or rent your personal information to other businesses.
3. Sharing Your Information
We only share your information when necessary:
- Service Providers: With trusted partners like payment processors, shipping carriers, and marketing platforms who assist in operating our business.
- Legal Reasons: When required by law or to protect our rights, safety, or property.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
All third-party services we use are expected to follow strict data protection standards.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience.
Cookies help us remember what’s in your cart, personalize content, and understand how visitors use our Site.
You can adjust your cookie settings in your browser. Please note that disabling cookies may limit certain site features.
5. Data Retention & Security
We retain your personal information only as long as necessary to provide our services or comply with legal obligations.
We use secure servers, encrypted connections (SSL), and limited access controls to protect your information. While no system is 100% secure, we take all reasonable measures to safeguard your data.
6. Your Privacy Rights (U.S. & Pennsylvania Residents)
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Request information about how we share or use your data
To make a request, email hello@thrivingstationery.com. We’ll respond within 30 days.
7. Data Breach Notifications (Pennsylvania Compliance)
In the event of a data breach affecting Pennsylvania residents, we will notify:
- Affected individuals without unreasonable delay
- The Pennsylvania Attorney General’s Office if more than 500 residents are impacted
We take this obligation seriously and will always act swiftly and transparently.
8. Children’s Privacy
Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from them. If we learn we’ve collected data from a child, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Effective Date.” Significant changes may also be communicated via email or website notice.
10. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us at: hello@thrivingstationery.com
Orders & Customization
Q: Can I personalize my order?
Absolutely! Many of our notepads can be customized with your name, title, or favorite quote. Customization options are listed on each product page. If you have a special request, just reach out — we love bringing your ideas to life!
Q: How long do custom orders take to make?
Custom items typically take 3–5 business days to design, print, and package before shipping. Each item is handmade in-house, so we take care to ensure every detail is perfect.
Q: Can I order in bulk for events or businesses?
Yes! We offer wholesale and bulk discounts for businesses, events, and gift boxes. Email us at hello@thrivingstationery.com to get a custom quote and digital catalog.
Shipping & Processing
Q: How long does shipping take?
Once shipped, orders usually arrive within 3–5 business days (U.S. orders). You’ll receive tracking info once your package is on the way.
Q: Do you offer international shipping?
Not yet — but we’re working on it! For now, shipping is available throughout the U.S.
Q: My package says delivered, but I didn’t receive it. What should I do?
First, double-check your address and contact your local post office — sometimes packages are marked delivered a day early. If it still doesn’t show up after 2 days, email us at hello@thrivingstationery.com and we’ll help you track it down.
Returns & Exchanges
Q: Do you accept returns?
Because our items are made-to-order, we don’t accept returns. However, if your order arrives damaged or incorrect, we’ll gladly replace or fix it right away — just contact us within 7 days of delivery.
Q: Can I cancel or change my order?
If your order hasn’t entered production yet, we can make changes. Please email us within 24 hours of placing your order to request a change or cancellation.
Q: What is your shipping policy?
Please refer to our full shipping policy here.